ICRTouch (IOW) Ltd is a leading UK-based developer of intuitive Electronic Point of Sale (EPoS) software, purpose-built for the hospitality and retail sectors. With its headquarters in Sandown, Isle of Wight, ICRTouch has been pioneering digital transformation in service environments for over two decades, delivering robust, integrated solutions to over 150,000 businesses globally.
Core Business and Product Portfolio
ICRTouch specializes in developing high-performance software tools that streamline order processing, customer service, stock control, and business insights for hospitality and retail operators. Their ecosystem of products includes:
- TouchPoint: A feature-rich EPoS system, trusted by over 100,000 installations, designed for cafes, restaurants, pubs, and convenience stores.
- TouchOffice Web: Cloud-based back-office software offering real-time reporting, sales analytics, staff management, and multi-site control.
- PocketTouch: Handheld order-taking solution that reduces order errors and speeds up service in table-service environments.
- TouchKitchen: Kitchen order display system that eliminates paper tickets and improves order accuracy.
- TouchTakeaway: White-labeled online ordering platform integrated with TouchPoint for takeaways and deliveries.
- ByTable: QR-based self-ordering and payment app for seated diners.
- SelfService: Customer-facing kiosk software that reduces queues and increases average order values.
- TouchReservation: Real-time table booking and availability management system.
- TouchLoyalty: Customer loyalty, points, and promotions platform integrated into the EPoS.
- TouchStock: Stock-taking and inventory control system operable on mobile devices.
All products are modular and seamlessly integrated, giving businesses the flexibility to scale and adapt according to operational needs.
Specialisation and USP
ICRTouch's unique value proposition lies in its fully integrated, end-to-end software ecosystem that allows hospitality and retail businesses to manage every customer touchpoint—from initial booking and ordering to payment, loyalty, and reporting—on a single platform.
Key USPs include:
- Hardware-agnostic software that runs on various terminals and mobile devices.
- Cloud-based control with real-time syncing for accurate, location-independent management.
- Offline resilience ensuring uninterrupted service even during internet outages.
- Tailored solutions for sectors ranging from fast food outlets to boutique hotels and stadiums.
Financial and Market Overview
ICRTouch has demonstrated robust business growth through consistent product innovation and partner-led distribution. As a privately-owned company, detailed financials are undisclosed, but market indicators and deployment metrics reflect strong performance:
- Over 150,000 software licenses issued worldwide.
- A partner network of over 300 resellers across the UK, Europe, and parts of Asia.
- Estimated software license revenue exceeding £10 million annually, based on market estimations and partner sales volume.
- High customer retention rate, bolstered by modular upgrades and ongoing support.
The company has also seen substantial growth in digital ordering and contactless solutions since 2020, driven by post-pandemic consumer behavior and regulatory shifts.
Global and Domestic Reach
ICRTouch solutions are implemented across a wide range of verticals, including:
- Restaurants and casual dining chains
- Pubs and bars
- Coffee shops and takeaways
- Hotels and resorts
- Cinemas and entertainment venues
- Convenience retail and farm shops
With the rise of cloud POS and digital ordering, the company’s footprint has expanded internationally, with multi-site deployments in Ireland, Spain, Germany, and the UAE, among others.
Target Market
ICRTouch targets independent operators and multi-site chains that require:
- Scalable, modular EPoS solutions.
- Integrated customer experiences from order to delivery.
- Cloud-based control and mobile-first functionality.
- Advanced analytics and centralized oversight for franchises and hospitality groups.
Their typical clients include franchise restaurants, food trucks, large entertainment venues, and fast-casual brands.
Capabilities and Technological Framework
ICRTouch products are built using modern frameworks that ensure security, interoperability, and scalability. Core technology highlights include:
- Real-time data syncing between front-of-house and back-office platforms.
- Secure cloud hosting with encrypted transactions and GDPR compliance.
- API and third-party integrations with card payment gateways, accounting tools, and delivery platforms.
- Customizable UI/UX for EPoS interfaces based on brand guidelines and user roles.
Updates and enhancements are rolled out continuously, ensuring long-term system relevance and minimal downtime.
Certifications and Compliance
ICRTouch software adheres to strict data security and compliance protocols, including:
- GDPR-compliant data processing
- PCI DSS compatibility via partner-integrated payment solutions
- UK Making Tax Digital (MTD) integration with leading accounting platforms
Additionally, their POS solutions support cashless environments, loyalty program transparency, and itemized sales records to meet local tax and trading standards.
Customer Feedback and Adoption
ICRTouch maintains a strong reputation among resellers and end-users, with testimonials highlighting:
- “A seamless, all-in-one POS ecosystem that reduced our order times by 40% and gave us full visibility across sites.” – Multi-site Bar Group, UK
- “TouchTakeaway gave us a branded online ordering system overnight. Orders doubled in two months.” – Independent Takeaway Owner
Support and training provided by certified resellers ensure successful adoption and rapid onboarding.
Achievements and Market Recognition
- Recognized as a Top 5 UK Hospitality POS Software Provider by multiple technology analysts.
- Featured at industry exhibitions such as The Restaurant & Takeaway Innovation Expo and Hotelympia.
- Integration partnerships with major platforms including Dojo, Worldpay, and Xero.
- Continual product updates reflecting new consumer trends such as self-service, mobile-first, and contactless ordering.
ICRTouch continues to redefine the hospitality technology landscape by equipping businesses with the tools to thrive in a fast-evolving, digitally driven service environment.
