Exhibiting at HRC London 2025 (Hotel, Restaurant, Catering)

Nexoserv is a UK-based innovator in the field of service robotics, offering intelligent automation solutions tailored for the hospitality, healthcare, and facilities management sectors. Specialising in robotic deployment, integration, and support, Nexoserv delivers high-performance robots designed to enhance customer service, reduce operational costs, and streamline business workflows.

Core Business and Product Portfolio

Nexoserv’s core business revolves around the supply, configuration, and support of autonomous service robots. These robots are engineered to work in human-centric environments, providing practical assistance in hospitality venues, hospitals, office buildings, retail spaces, and more.

Key product offerings include:

• Service Delivery Robots

  • Dinerbot T10: Advanced service robot with full touchscreen interface and voice interaction, suitable for food & beverage delivery in dining environments.
  • Dinerbot T9 / T9 Pro: Compact, efficient food runner robots with obstacle avoidance and tray-based delivery.
  • Dinerbot T8: Lightweight navigation robot with programmable service routes.
  • Dinerbot T5: Basic model for repetitive delivery tasks.

• Cleaning Robots

  • Kleenbot C30: Autonomous vacuum and mopping unit for commercial floor care.

• Multi-role Robots

  • Butlerbot W3: Intelligent concierge robot designed for hotel room service delivery, equipped with elevator integration and secure access compartments.

Each robot operates on AI-powered navigation systems, real-time obstacle detection, and industry-grade hardware, making them adaptable to high-traffic and complex environments.

Specialisation and USP

Nexoserv distinguishes itself through:

• End-to-End Robotics Deployment

  • From site assessment and deployment planning to integration, staff training, and after-sales support.

• Plug-and-Play Robotics

  • Minimal infrastructure changes required for installation, allowing faster ROI and business continuity.

• UK-based Technical Support

  • On-site servicing and remote diagnostics available nationwide.

• Cross-Industry Flexibility

  • Applications across hospitality, healthcare, corporate, and entertainment sectors.

• Human-Robot Interaction (HRI) Focus

  • Robots designed to work alongside staff, not replace them—improving service without compromising the human touch.

Market Reach and Application Areas

Nexoserv's service robots are deployed across a wide range of UK-based operations:

• Restaurants & Cafés

  • Waitstaff assistance, food & drink delivery, dish return

• Hotels

  • Room service delivery, guest welcome concierge

• Hospitals & Care Homes

  • Meal distribution, cleaning support, patient interaction

• Corporate Offices

  • Meeting room support, document delivery, sanitation patrol

• Retail & Shopping Centres

  • Customer greeting, product promotion, security rounds

In addition to equipment supply, Nexoserv provides consultation and ROI modelling to help clients determine the financial viability and operational impact of robotic implementation.

Capabilities and Infrastructure

Nexoserv offers a robust deployment model that includes:

• Site Assessment & Workflow Mapping
• Custom Robot Configuration
• System Integration (Wi-Fi, Elevators, Smart Facilities)
• On-site Installation and Commissioning
• Operator Training and Support Materials
• Maintenance Packages and SLA Contracts

The company also provides robot leasing models, making automation accessible to SMEs and budget-conscious enterprises.

Certifications and Safety Compliance

Nexoserv ensures all products meet:

• CE and UKCA Certifications
• EN ISO 13482 Safety Standards for Personal Care Robots
• RoHS and EMC Directive Compliance
• Fire safety and facility compatibility assessments

Robots undergo regular firmware updates and system health checks, ensuring performance stability and user safety.

Customer Testimonials and Performance Metrics

Although proprietary client data is confidential, Nexoserv’s solutions have demonstrated:

• 30%+ reduction in front-of-house staff workload in restaurant settings
• Over 50% increase in table turnover during peak hours with robotic food runners
• 90%+ user satisfaction rate based on client surveys and post-deployment reviews

“Nexoserv’s robots are not just functional—they’re conversation starters. Our guests love them, and our staff appreciate the support.”
— Hospitality Manager, London

“Deployment was seamless. We saw immediate improvements in efficiency, especially during busy dinner service.”
— Restaurant Owner, Manchester

Major Achievements

• Among the first providers in the UK to introduce fully integrated front-of-house delivery robots
• Successfully deployed multi-robot systems in over 100 UK locations
• Partnered with tech-forward hospitality chains for scalable rollouts
• Developed custom integration models for smart buildings and automated hotels
• Created robotic brand ambassadors for experiential marketing and events

Strategic Vision

Nexoserv’s future roadmap includes:

• Launching a robot-as-a-service (RaaS) platform for subscription-based robotics
• Introducing AI-powered analytics dashboards for robot performance insights
• Expanding into automated retail and smart workspace verticals
• Collaborating with software developers for API integration in POS, ERP, and building management systems

As a pioneer in applied service robotics, Nexoserv is redefining how UK industries approach service delivery, bringing intelligent automation to the frontline of operational efficiency and customer engagement.