Exhibiting at World Tea Expo 2025

Uber Eats is a global online food delivery platform headquartered in San Francisco, California. Launched in 2014 as a subsidiary of Uber Technologies Inc., the platform connects users with local restaurants, grocery stores, and couriers to facilitate on-demand food and essential item deliveries. Leveraging Uber’s sophisticated logistics network and real-time geolocation technology, Uber Eats has grown into one of the largest and most recognizable players in the global food delivery ecosystem.

Core Business

Uber Eats operates as a marketplace for food and grocery delivery, enabling consumers to order from thousands of partner merchants via its mobile app or website. The platform facilitates the following services:

• On-Demand Delivery: Meals, groceries, alcohol, and convenience items delivered to consumers’ doors.
• Pickup Options: Users can place orders for pickup at partner restaurants and stores.
• Self-Delivery Tools: Merchant partners can use Uber Eats’ software to coordinate their own delivery drivers.
• Business Solutions: “Uber Eats for Business” allows companies to set meal policies and manage employee meal benefits.

Uber Eats generates revenue by charging delivery fees, service fees, and commission on each transaction.

Product and Service Offerings

Food & Grocery Delivery

• Partnered with over 890,000 restaurants and stores globally
• Covers cuisines from over 220 countries and territories
• Offers grocery delivery in over 30 countries through partnerships with Carrefour, Albertsons, and more

Uber One Membership

• Subscription-based service offering:
  • $0 delivery fees
  • Discounts on orders
  • Exclusive promotions
• Monthly and annual plans available in most markets

Uber Eats for Business

• Customizable meal programs for employees
• Scheduled group ordering and team lunch options
• Admin dashboards for budgeting and reporting

Additional Offerings

• Alcohol Delivery in select regions (legal age verified)
• Promotions and loyalty integrations with restaurant partners
• In-app tipping and delivery tracking

Specialisation and Core USP

Uber Eats stands out in the food delivery sector through its:

• Global Scale: Available in over 11,000 cities worldwide
• Advanced Logistics: Powered by Uber’s algorithmic routing and real-time GPS
• Merchant Tools: POS integration, order analytics, menu optimization
• Consumer Experience: Intuitive app interface, live order tracking, multiple payment options
• Platform Flexibility: Allows restaurants to choose between Uber-managed and self-delivery

Financials

As of Q4 2023, Uber Eats continues to be a core contributor to Uber Technologies Inc.'s top-line growth:

• Uber Eats Revenue (2023): $12.1 billion
• Gross Bookings: $66.3 billion across all delivery verticals
• Monthly Active Platform Consumers (MAPCs): 137 million globally
• Profitability: Uber Eats achieved positive Adjusted EBITDA in 2023, contributing to Uber’s first full-year operating profit

Shipment Data

Given the scale and model, Uber Eats processes millions of transactions daily:

• Average Delivery Time: 30–45 minutes
• Top Markets: United States, Canada, United Kingdom, Japan, France, Brazil, and India
• Orders Per Day: Over 30 million globally
• Top Partner Chains: McDonald’s, Starbucks, Subway, Popeyes, Domino’s, and more

Target Market

Uber Eats targets:

• Urban Millennials & Gen Z Consumers
• Busy Professionals & Families
• Small & Medium Restaurants seeking new customer reach
• Enterprise Clients through Uber Eats for Business

Its global presence caters to a wide socioeconomic demographic, offering both premium dining and value meal options.

Capabilities

• AI & Data Analytics: Route optimization, demand forecasting, and personalized recommendations
• Real-Time Courier App: Enables independent contractors to receive orders and navigate deliveries
• Merchant Platform: Self-service dashboard for order, menu, and performance management
• Cloud Kitchens: Partnered with ghost kitchens and virtual restaurant brands to test new concepts

Certifications and Compliance

• PCI DSS Compliance for secure online transactions
• GDPR and CCPA Compliance for data privacy in supported regions
• Age Verification Technology for alcohol delivery in regulated markets
• Safety Protocols: In-app emergency assistance, order tracking, and two-way ratings

Customer Testimonials

“Uber Eats is our top delivery partner. They’ve helped us double our off-premise sales since onboarding.”
— Director of Operations, National Restaurant Chain

“As a busy executive, Uber Eats saves me hours each week. I rely on their consistency and quality.”
— Uber One Subscriber, Chicago

Major Achievements

• Ranked #2 globally in food delivery market share behind Meituan (China)
• Exclusive partnership with McDonald’s in over 30 countries
• Expanded Uber Eats Market in 2023—an in-app digital storefront for household essentials
• Acquired Postmates in 2020 to expand U.S. delivery footprint
• First food delivery app to integrate TikTok for in-app food videos in select markets

Uber Eats continues to innovate across food delivery, logistics, and convenience retail—positioning itself as a vital part of the daily lives of millions of consumers and merchants worldwide.