DHL Express (Singapore) Pte Ltd is the Singapore branch of DHL, the world’s leading international express services provider and a division of Deutsche Post DHL Group. Strategically headquartered in Singapore for its Southeast Asia operations, DHL Express plays a critical role in enabling global commerce through its advanced express delivery network, air freight infrastructure, and supply chain innovation.
Core Business and Operations
DHL Singapore operates a multi-channel logistics platform that supports time-definite international shipments, global import/export operations, and integrated logistics for e-commerce and enterprise clients. With its regional headquarters based in Singapore, the company manages hub-level sorting, customs clearance, and air cargo coordination across Asia-Pacific.
Regional Infrastructure:
- South Asia Hub: Located at Changi Airfreight Centre; a $140 million investment that serves as DHL’s regional aviation and logistics nerve center
- Gateway & Service Centers: Multiple strategically placed service points in Singapore (Tuas, Alexandra, Changi)
- Fleet: Dedicated DHL aircraft and last-mile delivery vehicles (including electric vans introduced in 2023)
Product and Service Offerings
Core Services:
- Express Parcel Delivery: Time-definite international shipping with end-to-end tracking
- E-Commerce Logistics: Fulfillment, returns, and parcel solutions for cross-border online retailers
- Freight Forwarding: Air, sea, and road freight for cargo movements
- Customs Brokerage: Automated clearance, compliance services, and trade documentation
Specialized Services:
- Medical Express (TM): Temperature-controlled logistics for life sciences and healthcare
- GoGreen Solutions: Carbon-neutral shipping options and emission tracking
- Breakbulk Express: Consolidated shipments to multiple consignees under one air waybill
DHL Singapore supports both B2B and B2C segments, serving enterprises ranging from SMEs to Fortune 500s and e-commerce platforms.
Specialisation and Core USP
- Unrivaled Global Network: Presence in over 220 countries and territories; Singapore hub connects to over 70 flights per week across Asia-Pacific
- Technology Leadership: AI-powered routing, predictive tracking, real-time notifications, and customer APIs
- Sustainability Commitment: On track to achieve zero emissions logistics by 2050; local fleet includes EVs and biofuel-powered aircraft
- E-Commerce Enabler: Custom solutions for Shopify, Magento, and marketplace sellers through DHL Express Commerce platform
Financial and Market Data
DHL Express Singapore does not publish standalone financials, but is a major contributor to Deutsche Post DHL Group's Asia-Pacific revenue.
Global Financials (2023):
- DHL Express Revenue: €26.9 billion
- Total Group Revenue: €81.8 billion
- Operating Profit (Group): €6.3 billion
- DHL Flights Managed Daily: Over 320 dedicated DHL flights
Singapore is among the top five performing markets in the Asia-Pacific region and acts as a key transit hub for international shipments into Southeast Asia, South Asia, and Oceania.
Export and Shipment Records
DHL Express Singapore handles high volumes of international express shipments daily:
- Daily Export Volume: Tens of thousands of shipments across all continents
- Primary Export Markets:
- United States
- China
- Australia
- United Kingdom
- Japan
- Customs Clearance: Fully digitized with 24/7 support via the DHL Express gateway at Changi Airport
- Transit Times: Next-day delivery to most APAC destinations; 1–2 days to Europe and North America
Target Market
- Small and Medium Enterprises (SMEs): Fast onboarding, scalable shipping rates, localized support
- Large Corporates and MNCs: Custom contracts, strategic logistics, and trade compliance services
- E-Commerce Merchants: Integration with Shopify, Amazon, Lazada, Shopee, and others
- Healthcare & Pharma: Cold chain solutions and regulatory shipment handling
- Fashion, Electronics, and Automotive Sectors
Capabilities and Infrastructure
- South Asia Hub Capacity: Over 40,000 shipments/hour
- Sortation Technology: High-speed automated sorters and OCR systems
- Fleet:
- Electric vans and scooters for green last-mile delivery
- Dedicated air cargo flights via DHL Aviation
- Workforce: Over 1,000 employees in Singapore, including 350+ certified international specialists (CIS)
Certifications and Compliance
- ISO 9001 – Quality Management Systems
- ISO 14001 – Environmental Management Systems
- TAPA Certification – Secure transport facilities
- IATA CEIV Pharma – Certified for safe pharma logistics
- Regulatory Compliance: Customs-Trade Partnership Against Terrorism (C-TPAT), Authorized Economic Operator (AEO), and Singapore Customs-accredited
Recognitions and Public Activity
- Top Employer Asia-Pacific 2023 – DHL recognized for employee development and workplace innovation
- Singapore Business Review International Business Awards 2022
- Logistics Company of the Year – Frost & Sullivan Asia-Pacific Best Practices Awards
- Community Initiatives:
- GoTeach education support programs
- GoHelp disaster response partnerships with UN
- GoGreen tree planting and carbon offset campaigns
Strategic Vision
DHL Express Singapore continues to lead innovation in express logistics, acting as a gateway hub not only for Southeast Asia but as a strategic platform for intercontinental trade. Future initiatives include the expansion of electric vehicle fleets, warehouse robotics, autonomous delivery pilots, and regional air network upgrades.
With a focus on speed, sustainability, and seamless global connectivity, DHL Express (Singapore) Pte Ltd remains the logistics partner of choice for businesses looking to scale globally with confidence and agility.
