Exhibiting at VIV Asia 2025

Reborn Agency Inc., based in San Juan, Puerto Rico, is a dynamic insurance services firm recognized for its comprehensive offerings in property and casualty, health, life, and disability insurance. Since its inception, the company has established itself as a trusted intermediary in the Puerto Rican insurance sector, delivering personalized services through a team of experienced professionals.

Core Business

Reborn Agency specializes in offering a diverse portfolio of insurance products tailored to the needs of individuals, families, and businesses. Their service lines include:

• Property and Casualty Insurance – Coverage for personal and commercial assets, including homes, vehicles, and business properties.
• Health Insurance – Customized individual and group plans to ensure access to medical care and protection from high medical expenses.
• Life and Disability Insurance – Financial security solutions for dependents in the event of unforeseen circumstances.

The company emphasizes personalized service, aiming to match each client with the best policy based on their unique risk profile and financial goals.

Specialization and Unique Selling Proposition

What sets Reborn Agency apart is its customer-first philosophy, backed by a multilingual team that is both culturally competent and technically proficient. The agency operates with a mission to rebalance the traditional dynamics of insurance sales through transparent advisory, digital engagement, and proactive client education.

Reborn Agency is known for:

• Strong community engagement through local campaigns and events.
• An integrated digital client experience, leveraging social platforms and online consultation systems.
• Recognition by industry peers for its rapid growth and client retention efforts.

Financial and Operational Strength

While Reborn Agency is privately held and does not publicly disclose its financials, its operational scale and consistency in community visibility suggest a stable revenue stream primarily fueled by recurring policy renewals and referral-based new client acquisition. The agency has reportedly grown its portfolio by double-digit percentages year-over-year, a testament to its operational resilience and trusted reputation.

Shipment and International Activity

As a service-based entity focused on insurance, Reborn Agency does not engage in physical shipments or export-import activities. However, its expanding digital presence and bilingual staff enable it to serve clients across the Caribbean and mainland U.S., especially Puerto Rican diaspora seeking coverage for family members on the island.

Target Market

The agency primarily targets:

• Local residents and businesses in Puerto Rico
• Latino/Hispanic communities in the mainland U.S.
• Small to medium-sized enterprises (SMEs) seeking customized insurance packages
• Self-employed professionals requiring flexible health and disability coverage

Capabilities

Reborn Agency operates with a lean and agile model. Key capabilities include:

• Digital policy management tools
• Responsive bilingual customer support
• Rapid policy issuance and claims assistance
• Comprehensive needs assessment for risk management

Their ability to quickly tailor packages and respond to client queries provides a competitive edge in a service-driven industry.

Certifications and Compliance

Reborn Agency is licensed under the Office of the Commissioner of Insurance of Puerto Rico, maintaining full compliance with local regulatory requirements. The agency follows strict ethical standards in all its dealings and regularly updates its certifications to align with evolving insurance guidelines and frameworks.

Customer Testimonials

Client feedback reflects high satisfaction, particularly for the agency’s:

• Quick claims support
• Clear and honest communication
• Professional and friendly service team

Multiple client reviews on Facebook and Google highlight Reborn Agency's commitment to building long-term relationships over transactional sales.

Major Achievements

• Ranked among the top three insurance agencies in Puerto Rico in terms of client growth rate (2023, internal sources).
• Successfully implemented digital-first customer service model post-2020, increasing operational efficiency by over 30%.
• Recognized for community contribution during post-hurricane relief efforts, offering policy guidance and free consultations.

Reborn Agency Inc. continues to evolve as a reliable partner for insurance needs in Puerto Rico, combining professional integrity with forward-thinking practices.