Exhibiting at World Tea Expo 2025

Slang.ai, headquartered in New York City, is a cutting-edge voice AI company transforming the way businesses manage phone-based customer interactions. Specializing in AI-powered virtual agents, Slang.ai enables restaurants and other hospitality venues to automate phone operations with conversational intelligence, reducing missed calls and enhancing customer satisfaction. Founded in 2019, the company has quickly established itself as a pioneer in the voice automation sector by combining natural language processing (NLP), industry-specific customization, and real-time analytics.

Core Business and Product Portfolio

Slang.ai provides an AI-driven voice platform designed to handle incoming phone calls in a natural and human-like manner. Its core offerings include:

• Voice AI Platform:

  • An intelligent virtual phone agent that answers, routes, and manages customer calls 24/7.
  • Supports English and Spanish with regional accents and inflections for a localized experience.

• Reservation and Order Management:

  • Automatically books, modifies, or cancels reservations using real-time restaurant scheduling systems.
  • Integrates with platforms like OpenTable, Resy, and Toast.

• Customer Interaction Tools:

  • Smart responses customized to brand tone.
  • Background sound filters and "ambient noise layers" to make interactions feel lifelike.
  • Dynamic FAQs based on real-time business data (e.g., holiday hours, menu items, directions).

• Analytics Dashboard:

  • Visual dashboard providing data on call volumes, conversions, missed calls avoided, customer intent trends, and voice agent performance metrics.

Specialization and Unique Selling Proposition

Slang.ai sets itself apart by providing the first AI phone system explicitly built for restaurants and hospitality businesses. Its core advantages include:

• 100% automation of inbound phone traffic, reducing human error and labor costs.
• Seamless integration with popular restaurant POS and CRM systems.
• Natural, brand-aligned voice experience, unlike robotic or menu-based IVRs.
• Real-time adaptability, with the system dynamically updating call scripts based on events, time of day, and business rules.

The platform boosts operational efficiency while maintaining a high standard of hospitality.

Certifications and Compliance

Slang.ai maintains high compliance and security standards suitable for enterprise use, including:

• SOC 2 Type II compliance for secure data handling.
• GDPR and CCPA aligned privacy practices for data protection.
• 99.99% system uptime SLA, ensuring reliability for mission-critical voice operations.

All AI agents are trained with anonymized data, ensuring customer privacy and regulatory compliance.

Market Reach and Distribution

Slang.ai’s solutions are deployed across hundreds of restaurants and hospitality chains throughout North America, with recent expansions into international markets. Key distribution and client channels include:

• Direct SaaS Sales through the company’s website and partner channels.
• Integration Partnerships with restaurant tech platforms like Toast, BentoBox, OpenTable, and Resy.
• Client Portfolio: Includes high-growth restaurant groups such as Dig, Gregorys Coffee, and Tacombi.

The platform handles millions of customer interactions monthly, with each client experiencing a reduction of up to 85% in missed calls.

Target Market and Buyer Segments

Slang.ai caters to a range of service-centric businesses, primarily in:

• Restaurants and QSR Chains
• Hospitality and Boutique Hotels
• Ghost Kitchens and Delivery-First Brands
• Franchise Operators with high call volumes and centralized customer service needs

The typical buyer is an operations manager, marketing director, or IT decision-maker looking to enhance efficiency and customer engagement without increasing labor.

Operational Capabilities

Slang.ai operates on a cloud-native, scalable architecture with global server distribution. Core operational features include:

• Rapid Onboarding: Full deployment in as little as 72 hours.
• Multi-location Scalability: Centralized configuration and rollout for chains and franchise groups.
• Customizable Voice and Persona Development: Brands can define tone, language style, and script rules.
• 24/7 Support and Monitoring: Uptime monitoring, analytics alerts, and live customer success team.

The platform adapts to peak times such as lunch and dinner rush, ensuring zero missed customer contact during high-traffic periods.

Financial and Performance Metrics

As a privately held, venture-backed company, Slang.ai has achieved strong early growth:

• Funding Raised: $20+ million from investors including Wing VC, Primary Venture Partners, and Quiet Capital.
• Call Volume: Over 10 million customer calls handled as of 2023.
• Client Retention Rate: 92%, significantly above SaaS industry average.
• Cost Savings: Clients report 30–50% reductions in front-of-house phone labor costs.

Its AI platform not only replaces labor but improves revenue by capturing lost orders and upselling opportunities through intelligent prompts.

Customer Feedback and Testimonials

Slang.ai is praised for both its product performance and customer support:

• “Slang has completely changed our front-of-house workflow—we don’t miss calls anymore and our staff loves it.” – Regional Manager, Dig
• “We were skeptical about AI answering our phones, but the customer feedback has been nothing but positive.” – GM, Independent Coffee Chain

Review ratings on third-party platforms average 4.8/5, highlighting ease of use, natural speech quality, and seamless integrations.

Major Achievements

• Recognized as a top AI startup by CB Insights in 2023.
• Named Best AI-Powered Restaurant Tool by Hospitality Technology Awards.
• Featured in TechCrunch, Forbes, and Business Insider for its disruptive approach to AI and customer service.
• Patents Pending on voice interaction modeling and noise-layer integration for lifelike speech.

Conclusion

Slang.ai is redefining voice interactions in the hospitality industry by providing a human-like AI phone agent that enhances operational efficiency while delivering exceptional customer experience. With proven results in reducing missed calls, improving labor efficiency, and boosting customer satisfaction, Slang.ai is poised to become the industry standard for voice automation in service-focused businesses.