SS TEAM SDN. BHD., also operating under the brand "My Escapes Malaysia", is a Kuala Lumpur-based travel and ground transportation company providing comprehensive tourism services across Malaysia. Known for its reliability and custom approach, SS TEAM SDN. BHD. has positioned itself as a trusted partner for inbound tourism, particularly catering to travelers from South Asia and the Middle East.
Core Business and Operations
Founded with a mission to make Malaysian travel experiences seamless and memorable, SS TEAM SDN. BHD. specializes in inbound tour operations, providing end-to-end travel solutions from airport pickups to personalized itineraries. The company is registered under Malaysian laws and operates primarily within the tourism and ground transport industry, serving individuals, families, corporate groups, and tour operators.
The company is led by Sathiyaseelan Muthu, a seasoned professional in the travel and tourism sector with deep-rooted expertise in customer service and operations across Malaysia’s hospitality network.
Product and Service Offerings
SS TEAM SDN. BHD. offers a wide range of services under three main categories:
- Tour Packages
- City Tours: Covering major urban centers including Kuala Lumpur, Putrajaya, and Penang.
- Cultural Tours: Experiences rooted in Malaysia’s multicultural heritage including temple visits, food tours, and traditional performances.
- Nature and Adventure Tours: Excursions to Cameron Highlands, Langkawi Island, and Taman Negara.
- Transportation Services
- Airport Transfers: Timely and comfortable transport to and from KLIA and other regional airports.
- Private Car Rentals: Fleet of sedans, SUVs, and luxury vehicles for personalized travel.
- Group Transportation: Coach and van rentals for larger travel groups and corporate clients.
- Customized Travel Itineraries
- Tailored packages based on client interests and duration of stay, often including hotel bookings, meals, and local guides.
- Corporate travel planning and execution including MICE (Meetings, Incentives, Conferences, and Exhibitions).
Specialization and Core USP
SS TEAM SDN. BHD. is highly specialized in handling:
- Multilingual Travel Needs: Especially Tamil, Hindi, and Arabic-speaking tourists.
- Custom Packages: 80% of itineraries are bespoke, based on client preferences and travel duration.
- Competitive Pricing with Value Additions: Partnered with over 50 hotels across Malaysia to offer discounted rates.
Financial and Operational Footprint
While private financial records are not disclosed publicly, operational indicators highlight steady growth:
- Annual Trips Organized: Over 2,000 travel itineraries executed in 2023.
- Customer Retention Rate: Approx. 65% based on repeated bookings, particularly from Indian subcontinent clientele.
- Fleet Strength: 25+ vehicles including luxury sedans, vans, and coaches.
Target Market
The company predominantly serves:
- Indian subcontinent tourists (India, Sri Lanka, Bangladesh)
- Middle Eastern family and business tourists
- Group travel and MICE sectors across Southeast Asia
Capabilities
- Multilingual customer support team available 24/7
- In-house licensed tour guides and trained drivers
- Direct access to a network of over 200 hotels and travel partners
- On-ground operational support across major Malaysian cities
Certifications and Compliance
- Registered with the Ministry of Tourism, Arts and Culture (MOTAC), Malaysia
- Licensed transportation operator under Malaysian transport regulations
- Staff trained under the Tourism Industry Competency Standards (TICS) Malaysia
Customer Testimonials
- “One of the best travel experiences we had in Malaysia. The custom itinerary fit our family perfectly and everything was organized with great attention.” – Visitor from Chennai, India
- “Professional and reliable transport services for our entire delegation of 30 people. Strongly recommended for group travel.” – Corporate Travel Manager, Dubai
Major Achievements
- Successfully handled over 60 large group tours (20+ pax) during 2023 including full wedding travel arrangements.
- Rated as a preferred travel agency by several South Asian tour operators for Malaysia-based excursions.
- Rolled out a new corporate travel program in 2024 with tailored services for MICE clients.
With a strong local presence, multilingual capabilities, and commitment to quality, SS TEAM SDN. BHD. continues to thrive as a key player in Malaysia's inbound tourism landscape.
