Shiprocket is India's leading tech-enabled logistics and fulfillment platform that empowers over 300,000 eCommerce sellers with shipping, warehousing, and customer engagement tools. Headquartered in New Delhi, Shiprocket provides a seamless backend for direct-to-consumer (D2C) brands to deliver across 29,000+ pin codes in India and 220+ countries globally. The platform integrates AI, analytics, and automation to simplify logistics for businesses of all sizes.
Core Business
Shiprocket operates as a comprehensive service provider in the logistics tech space. The company connects eCommerce sellers to multiple courier partners through a single interface, automating order management, shipping, tracking, returns, and customer communication. It also provides warehousing and fulfillment services through strategically located fulfillment centers across India.
Product and Service Offerings
Shiprocket’s core offerings include:
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Shipping Solutions:
- Domestic Courier Aggregation
- International Shipping to 220+ countries
- Hyperlocal Delivery (same-day/next-day)
- B2B and COD Shipment Services
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Fulfillment Services (Shiprocket Fulfillment):
- Distributed Warehousing Network
- Order Pick-Pack-Ship Services
- Inventory Management
- Returns Processing
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Technology Stack:
- Courier Recommendation Engine
- Real-Time Order Tracking & Notifications
- Shipping Rate Calculator
- Branded Tracking Pages
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Marketing & Engagement Tools:
- AI-Powered Checkout Solution (Shiprocket Checkout)
- Engage 360° WhatsApp & SMS Marketing
- Post-Purchase NPS & Feedback Automation
These solutions streamline eCommerce operations from checkout to doorstep delivery, enhancing CX and operational efficiency.
Specialization and Core USP
Shiprocket is a category-defining platform due to:
- Largest Courier Aggregation in India: Partnerships with over 25 courier providers including Delhivery, Blue Dart, Xpressbees, Shadowfax, and FedEx
- AI-Driven Courier Allocation: Higher delivery success rates through smart route mapping
- Fulfillment Infrastructure: 45+ dark stores and warehouses enabling 1-2 day delivery
- Plug-and-Play Integration: API and plugin support for Shopify, WooCommerce, Magento, Amazon, etc.
- Cost Savings: Up to 3X lower shipping costs for SMBs
These capabilities make Shiprocket indispensable for D2C brands scaling across multiple geographies.
Financials
Backed by marquee investors, Shiprocket has grown exponentially:
- Revenue (FY 2023–24): ₹1,150 crore (~USD 138 million)
- Funding Raised: USD 285 million (from investors including Temasek, Zomato, Lightrock)
- Valuation: Over USD 1.5 billion (as of 2023)
- Net Profitable Fulfillment Vertical: Shiprocket Fulfillment crossed 15 million orders/year
Its financial stability and tech moat have made it a unicorn and one of India’s fastest-growing logistics startups.
Shipments and Global Reach
- Daily Shipments: 3.5 million+ shipments/month
- Delivery Reach: Over 29,000 Indian pin codes, 220+ international destinations
- Fulfillment Orders: Over 15 million fulfilled orders annually via Shiprocket Fulfillment
- International Clients: Cross-border support for Indian exporters and dropshippers
Shiprocket’s infrastructure ensures reliable deliveries across eCommerce verticals, including fashion, beauty, electronics, and food.
Target Market
Shiprocket caters to:
- D2C and eCommerce Brands
- Social Sellers and Influencers
- Marketplaces and Aggregators
- SMBs and MSMEs in Tier II/III Cities
- International Exporters and Importers
Its no-minimum volume model makes it accessible for new sellers, while the full-stack offering supports scaling businesses.
Capabilities
Shiprocket has built robust tech and physical infrastructure:
- 45+ fulfillment centers across India
- 25+ integrated courier services
- API, webhook, and mobile SDKs for developers
- Scalable tech supporting 300K+ merchants
- NDR (non-delivery report) automation and returns intelligence
These tools ensure speed, accuracy, and cost-efficiency for every shipment.
Certifications and Compliance Records
- ISO 9001:2015 Certified
- GDPR-Compliant Data Handling
- PCI DSS Compliant Payment Integrations
- 24/7 Monitoring and Encrypted Systems
- FSSAI-Compliant Fulfillment (for food-grade items)
These certifications ensure secure and scalable logistics support for sensitive sectors like pharma and FMCG.
Customer Testimonials
Shiprocket’s ease of use and scalability is echoed by thousands of merchants:
"Shiprocket helped us go pan-India within 3 months. Their fulfillment support in metros and tier-2 cities brought our RTO rates down by 30%." — Co-Founder, D2C Skincare Brand
Major Achievements
- Achieved Unicorn Status in 2022 (valuation > USD 1.5B)
- Shipped over 100 million orders since inception
- Fulfillment Network: 45+ centers with next-day delivery capability
- Acquisitions: Acquired Omuni (Arvind Internet), Pickrr, Rocketbox to expand offerings
- Awarded: ET Startup of the Year, Nasscom Emerge 50, Startup India Winner
Shiprocket continues to lead India’s logistics-tech revolution by democratizing access to best-in-class shipping, fulfillment, and post-purchase experience for digital-first brands.
