XENIOS is a French design and manufacturing company specializing in high-end, technologically advanced in-room communication solutions for the global hospitality industry. Based in Saint-Genis-Pouilly, France, the company is best known for its signature product line, Concept One—an elegant and modular hotel telephone system tailored for luxury hotels and resorts seeking functionality combined with premium aesthetics.
Company Background
Founded and led by Didier Dekeukelaire, XENIOS was established with a vision to redefine hotel in-room technology through French industrial design and functional innovation. With decades of experience in telecom and hospitality design, the company develops and manufactures its products entirely in France, supporting a growing international network of luxury hospitality clients across Europe, the Middle East, Asia, and North America.
Core Business
XENIOS focuses on delivering custom-designed in-room devices that combine telephony, charging capabilities, and guest service access. Its core business segments include:
- Hotel Telephony Systems: A complete range of corded, cordless, and trimline telephones under the Concept One brand, designed with customizable materials and branding.
- Induction Charging Solutions: Wireless charging stations integrated seamlessly into the hotel room environment.
- Smart Accessories: Programmable guest service keys, USB and USB-C ports, and smart integration with room automation systems.
Product and Service Offerings
XENIOS offers a tailored product line with modular design options:
- Concept One Corded: A high-end corded telephone with customizable faceplates and branding elements.
- Concept One Cordless: DECT-enabled cordless handset with base unit offering wireless freedom and room mobility.
- Concept One Trimline: Space-saving design for bathrooms or secondary guest locations.
- Wireless Induction Chargers: Integrated into desks, bedside tables, and nightstands.
- Custom Integration Options: Includes multilingual keys, direct dial guest services, and compatibility with most PBX systems.
The company also provides:
- Design consultation and sample prototyping
- Personalized product branding (logo, color, finish)
- Global shipping and logistics coordination
- Multilingual technical support and remote configuration
Specialization and USP
XENIOS differentiates itself through:
- 100% Made in France manufacturing with European quality assurance.
- Elegant modular designs tailored to the interiors of boutique and five-star hotels.
- Compatibility with all major hospitality PBX and VOIP systems.
- Low MOQ (Minimum Order Quantity) for personalized solutions, ideal for boutique hotels.
- Focus on sustainability, offering recyclable components and energy-efficient hardware.
Financial Performance
As a privately held SME, specific revenue data is undisclosed. However, the company’s consistent participation in international hospitality design fairs such as EquipHotel (Paris) and its portfolio of high-end clients confirm steady financial growth and operational expansion into multiple global markets.
Shipment Records
International shipping data shows XENIOS regularly exports under HS codes such as 851711 (telephone sets) and 850440 (charging devices). The company maintains B2B exports to:
- Luxury hotel chains in the UAE, UK, Germany, Switzerland, and Singapore
- Project-based supply to hotel developers and interior design firms
- OEM partnerships with European telecom solution integrators
Target Market
XENIOS serves a niche but high-value clientele, including:
- Luxury and boutique hotels
- Hotel interior design firms and FF&E contractors
- Hospitality technology integrators
- Developers of premium serviced apartments and private villas
Capabilities
- On-demand customization with client logo, color matching, and key mapping
- Local engineering and testing lab in France for compliance and prototyping
- Bilingual and multilingual product options
- Flexible project execution with fast turnaround for small and large orders
Certifications and Compliance
XENIOS products are fully compliant with:
- CE marking under EU electronic communications regulations
- RoHS Directive 2011/65/EU for environmental safety
- REACH Regulation (EC) No 1907/2006 for safe chemical use in components
- ISO 9001 certified production partners for manufacturing processes
Customer Testimonials
Client feedback emphasizes:
- Aesthetically refined products that enhance guest room ambiance
- Excellent after-sales support and technical assistance
- Seamless integration with international hotel PBX systems
Customers include hotels under international groups such as Hyatt, Marriott, and Accor, as well as regional luxury properties in the Middle East and Europe.
Major Achievements
- Successfully deployed Concept One telephones in over 1,000 luxury hotel rooms globally
- Recognized at EquipHotel Paris for innovation in hotel in-room technology
- Developed multiple OEM configurations for large-scale international projects
- Expanded presence in Asia and the Middle East through regional partnerships and FF&E consultants
