Divan Turizm İşletmeleri A.Ş., headquartered in Istanbul, Turkey, is a prestigious hospitality and food service company operating under the Koç Holding umbrella—one of the largest and most respected conglomerates in Turkey and the region. With over six decades of expertise, Divan has evolved into a multifaceted business encompassing luxury hotels, fine dining restaurants, premium patisseries, catering services, and a growing retail bakery segment. Its commitment to quality, innovation, and Turkish hospitality heritage has positioned Divan as a benchmark brand both nationally and internationally.
Core Business and Divisions
Divan operates across multiple interconnected sectors within hospitality and food & beverage, including:
- Hotels: Luxury and business-class hotels under the Divan brand across key Turkish cities and international destinations.
- Restaurants: Brasseries, fine dining outlets, and casual bistros serving modern Turkish and international cuisines.
- Patisseries and Bakery: Renowned for gourmet chocolates, cakes, and artisanal bakery products through Divan Patisseries and Divan Bakery.
- Catering: High-volume and boutique catering services for corporate, government, and private events across Turkey.
Hotel Locations
Divan’s hotel portfolio includes:
- Divan Istanbul
- Divan Istanbul City
- Divan Ankara
- Divan Çukurhan
- Divan Adana
- Divan Bodrum
- Divan Bursa
- Divan Çorlu
- Divan Gaziantep
- Divan Mersin
- Divan Erbil (Iraq)
Each hotel combines contemporary elegance with authentic Turkish design, offering a premium guest experience for business and leisure travelers.
Restaurant Brands
Divan's food & beverage footprint includes a wide array of restaurant concepts:
- Divan Brasserie (e.g., Bebek, Akasya, Beyoğlu, Kalamış)
- Lokanta by Divan (Istanbul and Bodrum)
- Maromi (Japanese fine dining in Istanbul, Ankara, Bodrum)
- Divan Pubs (Kanyon, Akaretler, Bodrum, and others)
- Cafeterias in medical institutions (Medicana, Koç University Hospital)
- Boutique Concepts: Telezzüz, White Pepper, Halat, Arter Bistro, Sports Cafe, Pizza Pieza, Suzy’s Cafe du Levant
This extensive F&B network serves millions of guests annually, offering a blend of contemporary and traditional dishes with an upscale ambiance.
Specialization and Competitive Strengths
- Vertical Integration: Control over the full hospitality value chain—from accommodation and fine dining to patisserie production and catering logistics.
- Culinary Heritage: Divan Patisseries, established in 1956, are renowned across Turkey for premium confectionery and desserts.
- Innovation: Continuous development of new restaurant concepts and menu engineering tailored to local and international tastes.
- Koç Holding Backing: Strategic and financial stability via its parent company, enabling investment in infrastructure, training, and international expansion.
Divan’s dedication to maintaining culinary standards and high-touch service has earned it loyalty from both domestic and international guests.
Target Market and Reach
- Corporate and Leisure Travelers for hotel and conference services
- Affluent Urban Consumers seeking fine dining and gourmet retail offerings
- Institutional Clients including hospitals, universities, and government bodies
- Premium Event Catering for weddings, diplomatic functions, and corporate galas
Divan services are available in over 10 major cities in Turkey and select international locations, and it maintains a strong brand presence in high-footfall urban centers.
Certifications and Quality Compliance
Divan ensures adherence to global hospitality and food standards through:
- ISO 22000 Food Safety Management Systems
- HACCP protocols in food production and patisserie
- ISO 9001 Quality Management Systems
- Sustainability Reporting and Environmental Controls in line with Koç Holding CSR mandates
Hotels maintain global hospitality benchmarks via internal audits and third-party quality checks.
Operations and Volume Metrics
Based on industry sources and hospitality trade insights:
- Annual Hotel Guests Served: Estimated over 1.5 million guests
- Restaurant and Patisserie Transactions: Over 4 million across all Divan branded locations annually
- Catering Events Executed: More than 12,000 events per year
- Daily Bakery Output: Estimated tens of thousands of baked and patisserie items from centralized production hubs
Divan’s logistics and procurement units support high-volume operations with just-in-time delivery across regions.
Financial Insights
While exact financials are proprietary, based on hospitality sector data and Koç Holding performance:
- Estimated Annual Turnover (Divan Group 2023): Between ₺1.2 billion and ₺1.5 billion
- Continuous capital investment in hotel renovations and new F&B outlets
- Diversification of revenue streams across hotels, foodservice, retail bakery, and catering ensures stability
Divan benefits from premium pricing and high average transaction values due to brand equity.
Capabilities
- Centralized production kitchens and bakery facilities for scalable catering
- Bespoke hospitality solutions for conferences, MICE tourism, and private events
- Fine dining culinary teams with award-winning chefs
- Retail-ready packaging and expansion of Divan Patisserie into select international markets
Customer Satisfaction and Testimonials
Divan consistently earns top ratings across hospitality review platforms:
- Booking.com Ratings: Most hotels rated above 8.5/10
- TripAdvisor Reviews: Noted for high-quality breakfast, courteous staff, and central locations
- B2B Event Clients: Commend logistical efficiency, culinary excellence, and aesthetic presentation in large-scale catering
Repeat clients and brand affinity reflect Divan's long-standing reputation in Turkish hospitality.
Major Achievements
- Founding member of Turkey’s modern luxury hospitality industry
- Pioneered upscale patisserie culture in Turkey with Divan Patisseries since 1956
- Official hospitality and catering partner for major international summits and corporate events
- Operates one of the most diverse F&B portfolios under a single brand in Turkey
- Recognized by Koç Holding for innovation, operational excellence, and sustainability alignment
Divan Turizm İşletmeleri A.Ş. continues to redefine Turkish hospitality and gourmet food culture through a harmonious blend of tradition, innovation, and world-class service excellence.
