Panasonic Connect North America, based in Newark, New Jersey, is a business-to-business solutions provider under the global Panasonic Group, focused on delivering cutting-edge technologies to the restaurant, retail, logistics, manufacturing, and public sector industries. With a robust portfolio of connected hardware and software platforms, Panasonic Connect is a market leader in restaurant and retail technology, helping businesses streamline operations, enhance customer experience, and future-proof digital infrastructure.
Core Business and Product Portfolio
Panasonic Connect North America specializes in integrated technology systems that support front-of-house, back-of-house, and drive-thru environments. Their flagship offerings in the restaurant and retail sector include:
Point-of-Sale (POS) Systems
- Stingray® POS Terminals: High-performance, fanless terminals designed for durability and reliability in high-volume environments.
- Self-Ordering Kiosks: Compact, user-friendly kiosks that allow guests to customize orders, increase ticket size, and reduce queue times.
Drive-Thru and Quick-Service Restaurant Solutions
- Attune® HD Communication System: Industry-leading drive-thru headset system with noise-canceling technology and digital clarity.
- Digital Menu Boards: Weather-resistant, sunlight-readable displays for outdoor and indoor service lanes.
Mobile and Rugged Devices
- TOUGHBOOK® G2 Tablet: Rugged Windows-based tablet used for curbside service, inventory, and mobile POS; drop-tested and IP65 rated for durability.
Digital Signage and Displays
- ClearConnect™ Displays: Seamlessly integrated digital signage for promotional content, order tracking, and menu display in high-traffic areas.
Back-Office and Software Solutions
- CLEARVIEW Software: Business intelligence platform that delivers data-driven insights into sales, labor management, inventory, and loss prevention.
Professional Services
- End-to-end support including:
- Hardware installation
- System integration
- Maintenance and repairs
- 24/7 technical support and remote monitoring
Innovation and Technological Capabilities
Panasonic Connect integrates:
- AI-based analytics
- Cloud-based infrastructure
- Real-time communication systems
- Touchless and self-service ordering
Their solutions are optimized for multi-location scalability, making them ideal for QSR chains, full-service restaurants, and multi-unit retail operations.
Key differentiators include:
- Modular POS systems that scale with business needs
- Low power consumption and high uptime devices
- Custom firmware and application support
- Interoperability with third-party systems and APIs
Market Reach and Strategic Impact
Panasonic Connect North America serves:
- Major quick-service restaurants (QSRs) and fast casual chains
- Supermarkets and convenience stores
- Hospitality groups and franchises
- Enterprise retail operations
The company has deployed technology across tens of thousands of store locations in North America. Their systems are utilized by some of the largest brands in the foodservice industry, including national and regional chains.
Financial and Operational Scale
As a division of the Panasonic Group—a $60B+ multinational electronics conglomerate—Panasonic Connect operates with substantial financial backing, enabling it to:
- Invest in R&D and emerging technologies
- Maintain multiple North American logistics and service centers
- Provide field service and support coverage across all U.S. states and Canada
Panasonic Connect’s restaurant and retail unit contributes significantly to Panasonic's B2B portfolio growth, with double-digit YoY growth in kiosk and POS deployments over the past three years.
Certifications and Compliance
All Panasonic Connect restaurant and retail solutions meet or exceed:
- FCC, UL, and CSA certifications
- PCI-DSS compliance for POS solutions
- Energy Star standards for sustainability
- NEMA and IP ratings for environmental resilience
Their systems also conform to ADA accessibility guidelines and are tested for EMI/ESD safety in high-tech service environments.
Target Markets
Panasonic Connect serves:
- Enterprise QSR brands
- Multi-location retailers
- C-stores and fuel retail chains
- Hospitality venues
- Restaurants deploying digital transformation strategies
They also collaborate with system integrators and VARs (value-added resellers) in technology deployment projects across North America.
Brand Ecosystem
- Stingray®: Modular POS platform
- Attune® HD: Drive-thru communication system
- TOUGHBOOK®: Rugged mobile computing devices
- ClearConnect™: Digital signage and engagement platform
- CLEARVIEW: Business analytics and operations software
These brands reflect a cohesive ecosystem that integrates hardware, software, and support.
Digital Engagement and Resources
Panasonic Connect maintains:
- An interactive digital portal for product selection and solution customization
- Active YouTube channel with product tutorials and case studies
- LinkedIn and Facebook for industry insights and news
- Access to brochures and technical sheets including:
Major Achievements
- Recognized as a top 3 POS solutions provider for the QSR industry in North America
- Deployed over 100,000 drive-thru systems with Attune® HD globally
- Supported enterprise rollouts of Stingray® POS in over 25,000 restaurant locations
- Received industry recognition for best-in-class rugged computing with TOUGHBOOK®
- Partnered with Fortune 500 companies to execute digital transformation initiatives in foodservice and retail
